Confidentiality

As a rule, we treat all client-provided materials as confidential. The same applies to our conversations, emails, and project arrangements. Protecting your information is part of our reputation, and we take it seriously.

That said, please remember that ordinary email is essentially like a postcard: it can be intercepted and read. For a motivated attacker, capturing such messages is relatively easy.

This is why you should be cautious with vendors who promise confidentiality yet accept files over plain email, popular public file-sharing links, or unencrypted FTP—and then forward those same files to subcontractors the exact same way.

Some providers also cut prices by relying on public machine-translation engines. Clients are often unaware that their content may be stored on third-party servers and, in some cases, reused to improve generic systems. That poses a risk.

How We Work

After considering the above, many clients conclude their materials aren’t particularly sensitive and that standard email is sufficient. If you do need stronger assurances, we support industry-standard secure transfer methods—just tell us what you prefer, and we’ll set you up.

To keep files and communications protected in transit (instead of standard email), you can use:

• PGP/GPG-encrypted email

• S/MIME-encrypted email

• Our secure FTPS (FTP over TLS) server

• As a last resort: an encrypted ZIP archive sent by email (share the password over a separate channel)

Whichever method you choose, we’re here to help.

Our Commitments

• All employees and associates are bound by confidentiality under the Polish Labor Code and their employment/engagement contracts.

• All subcontractors have signed confidentiality clauses in their agreements.

• Data stored on employees’/associates’ computers is encrypted; we use encrypted drives.

• Email is transmitted over encrypted channels (including credential exchange).

• Storage for our CAT and FTPS servers is encrypted.

• Connections between authorized endpoints and our servers are encrypted; access is restricted to our team.

• We use only machine-translation solutions that guarantee confidentiality.

Has any other translation company made a comparable commitment? We look forward to working with you.

* Because any safeguard can be undermined by human error, newly discovered software vulnerabilities, or advances in attack methods, even best efforts cannot guarantee absolute security. Accordingly, our maximum liability is limited to the compensation paid for the translation task ordered.